Case Management, Dementia Specific

Alzheimer Society of Toronto

Fax: (416) 322-6656

Dementia specific case management is a specialized, comprehensive, and complex service that involves building a trusting relationship with the client/family/network, to provide ongoing support around dementia related issues; help the client function in the least restrictive, most natural environment and; achieve an improved quality of life (i.e. on-going process of client assessment, service planning, system navigation, care coordination and monitoring).

May include: Standardized assessments (e.g. RAI-HC/CHA, functional assessments, cognitive assessments); Relationship building, care planning and goal setting; Direct service provision/intervention (services aimed to achieve the highest level of functioning possible); In-direct service provision (obtaining necessary services through linking and collaboration with other health and community providers); Monitoring and follow-up; Information and referral; Liaison, advocacy and consultation with other resources based on client’s health and social needs.

Population Served:

For persons with dementia and their caregivers.

Catchment Area:

Metropolitan Toronto

Service Category:

Case management
dementia specific

Predominant Culture:

Interpretation services can be arranged in 75+ languages.


Free service

Service Limitation:

Our counselling services are provided by Registered Social Workers.

Counsellors provide limited case management, including support, education and referral to dementia specific and dementia friendly supportive services.

These services are available Monday to Friday 9:00 a.m. to 5:00 p.m. by phone, office appointment and limited outreach.

Languages Offered:
  • English
  • 20 Eglinton Avenue West
    Toronto M4R 1K8
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    Hours of Operation

    Mon - Fri, 9:00am - 5:00pm

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