This program offers crisis intervention, client service assistance and information for seniors, people with dementia and/or caregivers living in the community. Please note that this is not an emergency response service. Client service assistance includes problem identification, referral and services coordination and discharge program.
May include: Supportive counselling to seniors and their caregivers; Information and referral to community resources for identified needs or issues; Coordination of services; In-home visits; Practical assistance with regard to housing, finances, medical needs, income programs and accessing community services; Practical assistance such as filling out forms and applications (income tax, old age security, income supplement); Crisis intervention; Advocacy and assistance to people who are at risk of being unable to continue living independently in the community.
Coordinators are to assess and provide assistance over the phone. A home visit will only be scheduled if required and appropriate protective equipment will be used (mask and gloves).
People who may require support in accessing services.Seniors and adults with disabilities who do not have any formal family support and/or caregivers needing assistance in navigating health and social services for their aging parents and/or loved ones.
Client intervention and assistance
Crisis support and assistance
Dementia specific education and training
Elder Abuse Services
Resource Centre / Library
Chinese, East Indian, West Indian, Greek, Filipino, European, Spanish
Services provide in-home and in-office assessments to identify needs, facilitate access to information and community resources, and develop short and long term service plans. Monitoring and follow-up service is also available.