Client Intervention and Assistance

TransCare Community Support Services

Fax: (416) 750-1310

This program offers crisis intervention, client service assistance and information for seniors, people with dementia and/or caregivers living in the community. Please note that this is not an emergency response service. Client service assistance includes problem identification, referral and services coordination and discharge program.
May include: Supportive counselling to seniors and their caregivers; Information and referral to community resources for identified needs or issues; Coordination of services; In-home visits; Practical assistance with regard to housing, finances, medical needs, income programs and accessing community services; Practical assistance such as filling out forms and applications (income tax, old age security, income supplement); Crisis intervention; Advocacy and assistance to people who are at risk of being unable to continue living independently in the community.

COVID-19 Precautions:

Coordinators are to assess and provide assistance over the phone. A home visit will only be scheduled if required and appropriate protective equipment will be used (mask and gloves).

Population Served:

People who may require support in accessing services.Seniors and adults with disabilities who do not have any formal family support and/or caregivers needing assistance in navigating health and social services for their aging parents and/or loved ones.

Catchment Area:


Service Category:

Case management
Client intervention and assistance
Crisis support and assistance
Dementia specific education and training
Elder Abuse Services
Resource Centre / Library

Predominant Culture:

Chinese, East Indian, West Indian, Greek, Filipino, European, Spanish



Service Limitation:

Services provide in-home and in-office assessments to identify needs, facilitate access to information and community resources, and develop short and long term service plans. Monitoring and follow-up service is also available.

Languages Offered:
  • English
  • 1045 McNicoll Avenue
    Toronto M1W 3W6
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    Transportation Options


    Delivery Location:

    Referral Information

    Please contact our Crisis Intervention and Assistance Team at 416-750-9885 x229

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