This program offers crisis intervention, client service assistance and information for seniors, people with dementia and/or caregivers living in the community. Please note that this is not an emergency response service. Client service assistance includes problem identification, referral and services coordination and discharge program.
May include: Supportive counselling to seniors and their caregivers; Information and referral to community resources for identified needs or issues; Coordination of services; In-home visits; Practical assistance with regard to housing, finances, medical needs, income programs and accessing community services; Practical assistance such as filling out forms and applications (income tax, old age security, income supplement); Crisis intervention; Advocacy and assistance to people who are at risk of being unable to continue living independently in the community.
Individuals with dementia and their caregivers. Individuals with Parkinson’s, stroke, those requiring complex continuing care, respite care or palliative care.
Client intervention and assistance
Based on situation and needs of client.
Initial Assessment with Client Care Manager. 24-hour on-call support fro questions, urgent matters. Aid in navigating the health care system, arrangements for medical equipment and supplies. Immediate response for additional care.