Client Intervention and Assistance
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This program offers crisis intervention, client service assistance and information for seniors, people with dementia and/or caregivers living in the community. Please note that this is not an emergency response service. Client service assistance includes problem identification, referral and services coordination and discharge program.
May include: Supportive counselling to seniors and their caregivers; Information and referral to community resources for identified needs or issues; Coordination of services; In-home visits; Practical assistance with regard to housing, finances, medical needs, income programs and accessing community services; Practical assistance such as filling out forms and applications (income tax, old age security, income supplement); Crisis intervention; Advocacy and assistance to people who are at risk of being unable to continue living independently in the community.
Elderly and/or disabled people. Individuals with dementia and their caregivers.
Client intervention and assistance
English, Polish, Russian, Ukrainian, Slovak, Serbian, Spanish, Punjabi, French
This service provides support/intervention to referrals from staff, police, public health, community, concerned neighbours and family regarding risk situations arising in the community involving vulnerable or at risk seniors, persons with disabilities and/or their caregivers.
The goal of the service is to provide needed support and crisis interventions in critical situations, stabilize these situations, and develop a plan for the longer term. The coordinator assists the client with everyday tasks of living in the community by using a case management model.